BUYER FAQ
What do I do if my Contract is subject to a building or termite report?
If your contract includes the right to obtain any Pre-Purchase Inspection Reports such as a Building Report or Termite Report, you are responsible for arranging the report.
What you need to do
✔ Arrange for the inspection to be completed within the timeframe specified in the special conditions of your contract, time is of the essence in these matters.
✔ Serve a copy of the report to the seller within the timeframe specified in the contract.
As soon as you receive the report, send copies to:
- Real Estate Agent or
- The Seller (for private sales) and
- Our office
✔ Contact us immediately if you have any concerns about the reports.
Important Timeframes
If you require us to serve a notice on your behalf:
- We may charge an additional professional fee of $77.00 to attend to this matter.
- We require receipt of the report a minimum of three (3) clear business working days before the notice is due to be served.
This allows us time to review the report and to be able to serve the notice on your behalf by the required contract date.
Philipoff Legal
As a value added service to our clients, we may refer your reports and documents in relation to any special conditions to our associated Law Firm – Philipoff Legal, at no additional cost to you, for them to review, advise and assist (if appropriate) to them to ensure your rights are preserved.
Time is of the essence
You are responsible for arranging the report and serving the report in the timeframes specified in the contract.
Unable to meet timeframe
If you are unable to complete the inspection and serve the report within the timeframe specified in the contract
✔ Request a variation to contract to extend the timeframes
It is your responsibility to make this request to:
- Real Estate Agent or
- The Seller (for private sales) and
- Then notify our office
If a timeframe is not met or extended, then the benefit of that special condition may cease to apply.
What do I do if my contract is subject to obtaining finance approval?
Is your offer subject to finance?
Please notify us the moment you receive finance approval and forward a copy to us, so we can send documents to your Bank and proceed towards settlement.You must also immediately forward a copy of your finance approval to the Real Estate Agent involved, or if it is a private sale, direct to the Seller of the property.
How do I provide you with my funds securely?
We will provide you with a link to a PEXA key, closer towards settlement date. PEXA key is the safest way to protect your funds.
Visit: PEXA Key App | Secure Property Settlement Tool to find out more
We require the email address for each buyer and the mobile phone number for each buyer to issue a PEXA Key for security reasons https://key.pexa.com.au. We require all payments to be made to us via PEXA key.
In the rare event that your settlement cannot settle electronically, we will only request BPAY payment from you – the BPAY will read exactly as below:
| Biller | Biller Code | Customer Reference No. | Amount |
|---|---|---|---|
| VICKI PHILIPOFF SETT | 9209 | Will be provided to you | |
Please physically go to your Bank and arrange for payment to us. This is the safest method for depositing funds into our Trust Account.
If your BPAY description is not exactly identical to above, then your email system is compromised. Do not action any payment, and immediately contact us via telephone, or physically attend our office in West Perth.
BPAY never changes its account number, it never breaks, so if you think you received an email from “us” suggesting an account number change, this means that you have scammers contacting you. Please immediately telephone us to let us know that your emails are compromised.
We confirm you will never receive an email or telephone call from us advising you our Account number has changed for any reason. You are to use the PEXA key for payments (our preferred security method) or BPAY as detailed above. If you want to make sure you have the correct BPAY account, please contact our Conveyancer for your Customer reference number, but the biller code will always by 9209.
Feel free to deposit a small amount to see if it reads exactly as per above being VICKI PHILIPOFF SETT.
Do I need to visit your office?
If at any point you need to visit our office in person, please be aware this is strictly by appointment only.
Our Professional Conveyancers have schedules to be able to achieve the necessary processes of settlement for each client and they are not available to see unplanned drop ins as any interruption may delay a valued client’s settlement from being completed.
If you have an appointment, we have free parking available in our building. The bays are in the middle section towards the back of the carpark and are marked with “Visitors bays”.
AML Compliance and Verification of Identity
Australian law requires every buyer to complete Verification of Identity (VOI) and Anti-Money Laundering (AML) checks.
These checks must be completed within 28 days of the contract date.
Please be aware that we cannot legally proceed with settlement until all buyers have successfully completed these requirements. If we were to proceed without the required VOI and AML verification being completed, we would be in breach of AUSTRAC and Anti-Money Laundering legislation.
All buyers are to be identified with a current driver’s license and a current passport.The name on the Offer & Acceptance contract must match the name on your identification exactly.
If you do not have a current driver’s license and passport, here is a link for alternative identification https://www.vickiphilipoff.com.au/get-identified/.
If you have not received the link from us for your AML and Verification of Identity, please contact us. It could mean you did not receive email or text from us.
To avoid delays to your settlement, we strongly recommend completing these requirements as soon as possible after receiving our instructions.
Dedicated SMS Number for security reasons
We have a dedicated SMS sending number of 0437919717 which we may use to contact you from time to time. You can respond to this number by text or phone call, but you cannot forward any attachments or photos. If you wish to text anything other than words, please email us instead.
Please expect to receive a direct voicemail and/or text message shortly from 0437919717 – which advises of our BPAY and account details. Please keep these handy to cross check and refer to when dealing with any funds transfer during the course of the settlement. You will only receive this once at the start of the transaction.
Fast Track Service
We can have all your settlement documents prepared within 24 hours, or within 3 working days of appointing us. The choice is yours. Simply let us know if require this Fast Track Service.
