SELLER FAQ
How will I provide you with my bank account details Securely?
We will provide you with a link to a PEXA key, closer towards settlement date. You will be requested to provide your Bank Account details via PEXA key, because it is the safest way to protect your sale proceeds. The banking details you complete in Step 3 will be matched with the PEXA key information we receive, and if the information is not the same, we will contact you for clarification.
Visit: PEXA Key App | Secure Property Settlement Tool to find out more
What do I need to do regarding my Discharge of Mortgage?
If you have a mortgage registered against the Title, please contact your Bank and arrange to sign discharge of mortgage authorities in readiness for settlement, as soon as possible. Some Banks are taking over 60 days to process a discharge request; we therefore request you to contact the Bank as soon as you can.
Is ATO Clearance Certificate necessary?
Each seller, which appears on the title deed is required to provide us with an ATO Clearance Certificate prior to settlement. Please note your first name and your surname on the ATO Clearance Certificate must match the Title Deed exactly. If they are not exactly the same, then you must contact your Accountant or contact ATO and update your name with the ATO urgently.
Please find the ATO Clearance Certificate at the link.
If your Accountant is unavailable to you for any reason and you require assistance with obtaining the Clearance Certificate, our associated Law Firm, Philipoff Legal, can assist you with arranging this for you for a fee of $330.00 including GST, per registered owner on the Title. If you wish to contact them arrange to this, their email address is info@philipofflegal.com.au
Do I need to visit your office?
If at any point you need to visit our office in person, please be aware this is strictly by appointment only. Our Professional Conveyancers have schedules to be able to achieve the necessary processes of settlement for each client and they are not available to see unplanned drop ins as any interruption may delay a valued client’s settlement from being completed.
If you have an appointment, we have free parking available in our building. The bays are in the middle section towards the back of the carpark and are marked with “Visitors bays”
AML Compliance and Verification of identity
Australian law requires every seller to complete Verification of Identity (VOI) and Anti-Money Laundering (AML) checks.
These checks must be completed within 28 days of the contract date.
Please be aware that we cannot legally proceed with settlement until all sellers have successfully completed these requirements. If we were to proceed without the required VOI and AML verification being completed, we would be in breach of AUSTRAC and Anti-Money Laundering legislation.
All owners of the property are to be identified with a current driver’s license and a current passport. The name on the title deed must match the name on your identification exactly. If you do not have a current driver’s license and passport, here is a link for alternative identification https://www.vickiphilipoff.com.au/get-identified/.
If you have not received the link from us for your AML and Verification of Identity, please contact us. It could mean you did not receive the email or text from us.
To avoid delays to your settlement, we strongly recommend completing these requirements as soon as possible after receiving our instructions.
Dedicated SMS Number for security reasons
We have a dedicated SMS sending number of 0437919717 which we may use to contact you from time to time. You can respond to this number by text or phone call, but you cannot forward any attachments or photos. If you wish to text anything other than words, please email us instead.
What do I need to obtain my Settlement Statement?
We are required to provide a statement to the buyer showing the adjustment of all rates and taxes including Strata Levy if applicable.
Please email us your most recent Water Rates, Council Rates, Land Tax and Strata Levies (if applicable) and let us know if you have paid them.
It is also a good time to review (and where appropriate, cancel) any Direct Debit arrangements you have in place for Rates and Utility services, please speak with your providers directly to determine your best course of action for your personal circumstance.
Fast Track Service
We can have all your settlement documents prepared within 24 hours, or within 3 working days of appointing us. The choice is yours. Simply let us know if require this Fast Track Service.
